Frequently Asked Questions

Pick the listing and a shipping method, then pay online with Stripe. The item is reserved for you while you pay. To combine several items from the same seller and pay shipping only once, add them to your cart.

Yes. You pay online by Stripe; the seller receives the money and ships. Card not received or not as described: report it from the order, no later than 10 days after shipping. Without an agreement with the seller, the BDPokéCards team decides and can refund you.

The seller has 5 days to ship it after payment. After that, you can cancel the order and get a refund. Tracked shipping is required from 100 CHF.

Yes, for any listing with hand delivery: the option appears when you buy. You arrange the meeting in the order messages, within 7 days. The money does not go through BDPokéCards, so buyer protection does not cover this payment. A cart paid in cash is settled in one go, and a won auction can also be paid this way.

Enter the most you are willing to pay: the site bids for you, step by step, only when needed. A bid in the last 2 minutes extends the auction so everyone can respond.

Yes. The winner buys the card at the final price: they pay for it from the order within 48 hours. An unpaid auction can restrict the account.

If the winner does not pay, the seller can offer the card to the runner-up at their maximum bid. They have 48 hours to accept or decline.

Turn on your seller profile from “Sell”: accept the terms, verify your identity with Didit (an ID document and a selfie, in two minutes), then choose how you get paid: online through Stripe or directly by bank transfer or TWINT. Then create your listing in a few steps: the card, front and back photos, its condition and your price.

Listing is free. A selling fee of 5 % of the card price is only charged when it sells, against about 12 % elsewhere. The postage paid by the buyer is yours in full.

When the buyer pays in cash or directly (bank transfer, TWINT), the selling fee cannot be deducted: it is added to the Fees section of your seller area. Fees are invoiced on the 1st of each month from CHF 1.00 (below that, they wait for the next month), or right away once they reach CHF 200. The invoice is paid online within 30 days; you get a reminder 7 days and then 1 day before the due date. If late, cash sales are blocked; after 30 days late, the account is restricted and fixed-price listings are suspended.

Online: as soon as the buyer has paid, Stripe pays you the price and postage minus the selling fee, then the money reaches your bank account on your payout schedule. Direct or cash: the buyer pays you themselves, and the selling fee is invoiced to you on the 1st of each month.

Add your shipping methods in one click at Swiss Post rates, within Switzerland or to France, then adjust the price if needed. Ship within 5 days and enter the tracking number in the order. Protect the card: sleeve, toploader and rigid envelope.

Report a problem from the order, before confirming receipt. The seller has 3 days to offer a solution; without an agreement, the BDPokéCards team decides and can refund you.

They are banned. Every listing shows photos of the actual copy, and any suspicious listing can be reported. A buyer who receives a counterfeit gets a full refund; the seller is suspended, then banned if it happens again.

These are cards from the BDPokéCards stock, listed on the marketplace by the team, with the same guarantees as every other listing.

In your account, under “Past shop orders”. They remain governed by the former shop terms of sale.

Email us at commandes@bd-pokecards.ch: we reply within 48 hours.