Privacy Policy

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1. Data collected

When you use our site, we collect only the data strictly necessary to process your order:

Personal data: name, first name, email address, phone number, postal address.
Payment data: card type, last 4 digits, expiration date, type and issuer, via our provider Stripe. No full banking data is stored on our site.
IP addresses collected for security reasons, fraud prevention and access analysis
Technical cookies: a PHP cookie is used to keep your session active (login, cart, etc.).
Third-party cookies: Stripe may use its own cookies during payment processing, beyond our control.

2. Purpose of collection

Collected data are used exclusively for:

processing and tracking your orders,
shipping products,
communicating with you when necessary (confirmation, delivery, after-sales service).
Sending newsletters and promotional information (with opt-out option)

No data is used for statistical or advertising purposes.

3. Data sharing

Your data are shared only with providers essential to fulfilling your order:

Stripe, for secure payment processing.
Swiss Post, for delivering your orders.

These partners only have access to the data required for their services. No data is sold or passed on to unrelated third parties.

4. Data security

Data are securely stored on a server hosted by Infomaniak (Geneva, Switzerland) with restricted access and encrypted communication via HTTPS. Payments are processed by Stripe under strict security standards.

5. Retention period

Data related to orders are kept for 10 years in accordance with Swiss accounting obligations. After this period, they are deleted or anonymized.

6. User rights

In accordance with the Federal Data Protection Act (nLPD), you have the following rights:

Right to access your data
Right to rectification
Right to deletion (within legal limits)
Right to object or withdraw consent

To exercise these rights, contact us at: commandes@bd-pokecards.ch.

7. Contact and complaints

For any question or complaint regarding your data, you can contact us at commandes@bd-pokecards.ch.

You can also contact the Federal Data Protection and Information Commissioner (FDPIC) in Switzerland.